Am I penalized for calling out?
Call-outs are for emergencies only. If you call out of a booked shift and are unable to provide acceptable documentation showing ...
Is it OK to call out of one facility so that I can pick up at a different facility?
No, if you need to change your schedule, including place of work, you will need to get approval from your market ...
How can I ensure that I am paid within 24 hours of completing my shift and uploading my timeslip?
Follow all steps shown in the “App Check-in” video on the Gale app. Failure to follow these steps will void the ...
What if the Start or End Shift features on the Gale App aren’t working for me?
To make sure the Start / End Shift feature works properly, check your cell service. If service is limited, ask the ...
Will I be notified if there is a problem with my timeslip and 24-hour pay?
Yes, you will receive a notification via the app and an email identifying the problem that needs correction. The most frequent ...
What if I have a question about my pay?
All payroll related questions must be submitted through the Payroll Inquiry feature in the Gale App. Include your name, phone number, ...
Am I required to take a 30-minute lunch?
Yes, unless the facility approves for you to work without a break. In this case, you must note “No Lunch” on ...
Can I go in early or my shift or stay late?
Yes, if requested. If going in early, call the office so they can re-enter your shift for the earlier start time. ...
When does our pay week begin?
Check with your market manager. In most markets, the workweek begins with the first shift on Friday morning and runs until ...
Can I work overtime?
Yes, you are allowed to work overtime at facilities that approve overtime.
