How far in advance should I set my availability?
Set your availability as far in advance and as open as possible to maximize the shift notifications you receive. You will ...
How will I receive notifications of shifts that are available?
First, check your messages on the Gale app. You will have shift requests when the facility needs match your availability. For ...
Am I penalized for declining a shift?
No, however, once you accept, you are always responsible for going.
How do I know where the facility is located?
Prior to accepting the shift, you can “View map”. After booking a shift, you can see the facility location and any ...
How do I know the pay rate for a shift?
You can get the rate from your market manager. In some cases, a shift request or notification will include the rate, ...
What is a Block Booked Shift and how can I get these shifts?
A Block Booked shift is when a facility requests to schedule you specifically. Example of a blocked book shift notification: You ...
What are Late Calls?
Late calls are shifts requested less than 2 hours, prior to the start of a shift. When you accept a late ...
What happens if the facility cancels my shift less than 2 hours prior to the start of my shift or when I arrive?
You are entitled to 2 hours of pay for your time and trouble. Complete your timeslip showing the regular start time, ...
What if I am going to be late for my shift?
You must call our office at (727) 321-5877 so we can let the facility know. If you do not, the facility may cancel ...
What if I am unable to report to a booked shift?
In the event of an emergency, if you are unable to report, you must click on "Call Out" on your schedule ...
