Gale Healthcare Solutions

Frequently Asked Questions

While we offer 24/7 customer support, these are the most frequently asked questions we hear - they may take care of your issue. If you don’t see your question answered here, feel free to contact us directly!

General Support

Tax documents (W-2s) are available after January 31st and will be mailed to the address within your Gale profile. You can also access a digital version by going to On the site, click 'Menu' > 'W-2s' > 'W-2 for 2021'.
Contact us 24 hours a day, 7 days a week, with any questions related to the Gale App, facilities, or shifts through the Feedback feature in the app or by filling out our contact form.  You may also contact your market manager during business hours.

Facility COVID FAQs

Yes, our Clinical Team is monitoring information about any potential or confirmed cases of COVID-19 among our clinicians. If a clinician is deemed to have a high or medium risk, the facility management will be notified if they have worked at their facility within a recent time frame. If that clinician is scheduled to work, they will be cancelled while we make every effort to find a replacement.
We are carefully following advice from CDC and other health officials to help ensure our clinicians’ safety and the safety of those we work with and care for. Gale closely monitors COVID testing of all clinicians to ensure they are safe to work and are meeting testing requirements, and we have shared CDC guidance related to the protection offered by the COVID-19 vaccine. In addition, all Gale clinicians are directed to follow each facility’s pre-screening procedures and each facility’s infection control protocols. Gale employees also complete a regular pre-work self-assessment to screen for exposure and symptoms. If a clinician is deemed to be at high or medium risk for COVID-19, they are restricted from work until they are cleared to resume.
No, everyone involved in supporting Gale’s vast network of healthcare professionals has transitioned remotely in order to continue uninterrupted day-to-day operations. With Gale’s unique technology, we can operate anytime and anywhere in the world! We continue to work around the clock, helping facilities get shifts filled and hiring additional clinicians who can meet future needs.
We are keeping a close eye on developments related to the coronavirus. Our Clinical Team and managers are actively monitoring the situation through the Centers for Disease Control and Prevention (CDC), state and local health departments and other trusted sources so that we can keep our clinicians updated and ensure we are meeting requirements. We are also staying in contact with facility managers so we are aware of any issues that are important to them or our clinicians.


Most post-vaccine signs and symptoms are mild to moderate and occur within three days of vaccination and resolve within one to two days of onset.  Because post-vaccine symptoms could be mistakenly considered infectious, CDC offers guidance to limit unnecessary work restrictions.  The following symptoms may be experienced after vaccination: fever, fatigue, headache, chills, myalgia, and arthralgia. Those experiencing these symptoms following vaccination may be considered for return to work. However, if a fever does not improve or persists for more than two days, they should be excluded from work pending further evaluation and viral testing should be considered.  The following symptoms are not consistent with post-vaccination symptoms and should exclude individuals from work pending further evaluation: cough, shortness of breath, rhinorrhea (runny nose), sore throat, or loss of taste or smell. For more information, please see the CDC frequently asked questions.
Anyone currently infected with COVID-19 should wait to get vaccinated until after their illness has resolved and after they have met the criteria to discontinue isolation.
Current evidence suggests that reinfection with the virus that causes COVID-19 is uncommon in the 90 days after the initial infection. Therefore, people with a recent infection may delay vaccination until the end of that 90-day period if desired. 
Yes. However, even after vaccination, everyone should continue to follow all the current guidance to protect themselves and others. OSHA requirements for PPE use will continue even after an employee is vaccinated. Current information suggests the vaccine takes four weeks after their last dose to generate antibodies. Even in people who are vaccinated, some may still have the ability to get sick. Currently, it is unclear whether vaccinated individuals will still be able to spread the virus or not.
You may return to work if you have been symptom free for 14 days. Local authorities may allow you to return after 72 hours without symptoms and 10 days s after quarantine or 7 days of quarantine and a negative test result. While under quarantine you should avoid exposure to others, while watching closely for any COVID-19 symptoms. The Gale Clinical Team will be monitoring your case and will help determine when you are approved to return to work. Your return will be based on the end of your required quarantine, and verification that you are symptom free.
If you have had a confirmed case of COVID-19, notify your Market Manager immediately. You will be restricted from work until cleared to resume. You will need to provide a note from your physician to your Market Manager before you can return to work. Under CDC guidelines, the following criteria will determine when a healthcare provider may return to work in a healthcare setting, however you should follow the instructions provided by your physician: If you were tested for COVID-19 and tested positive: do not return to work until all of the following conditions are met:
  • Fever has been resolved without the use of fever-reducing medications; and
  • Improvement in respiratory symptoms (e.g., cough, shortness of breath); and
  • You receive Negative results of an FDA Emergency Use Authorized molecular assay for COVID-19 from at least two consecutive nasopharyngeal swab specimens collected ≥24 hours apart (total of two negative specimens).
Under CDC guidelines, the patient will be immediately tested and isolated. Potentially exposed employees will be identified. Gale clinicians who are deemed to have high or medium risk exposure by the CDC guidelines will be restricted from working for a 2-week period following the last potential exposure. Local authorities may allow clinicians to work if they have been symptom-free for 72 hours and in quarantine for 10 days or been in quarantine for 7 days and have a negative test result. The Gale Clinical team will continue monitoring those clinicians and will provide guidance and follow up, as needed. Local health departments may also provide follow-up instructions for each individual exposed.
Infectious disease experts are emphasizing that coronavirus causes an illness that is highly contagious through respiratory transmission. You can protect your own health as well as the health of your family members and community by remembering the following:
  • Stay home when you are sick.
  • Follow strict adherence to local rules related to sheltering in place. Go out into the public only when necessary. Avoid close contact with people who are sick.
  • Practice social-distancing. If in a small crowd of people, stay at least 6 ft away from another individual.
  • Avoid touching your face, eyes, nose, and mouth.
  • Cough into your elbow, or cover your cough or sneeze with a tissue, and throw the tissue in the trash immediately.
  • Wash your hands often—especially after touching public areas, such as doors, handles, shopping carts, elevator buttons, etc., or use an antibacterial gel consisting of at least 60% alcohol. Use either soap and water, or alcohol-based hand gel for at least 20 seconds.
  • Clean and disinfect frequently touched objects and surfaces using a disinfecting household cleaning spray or wipe.
Due to increased demand for select types of PPE, and concern about availability, healthcare facilities are instituting guidelines and protocols on appropriate use of masks and other PPE based on the CDC’s guidelines. Gale employees must follow the infection prevention protocols at each facility.
  • CDC recommends patients with suspected or confirmed diagnosis of COVID-19 should wear a face mask, if tolerated.
  • Healthcare providers providing direct care to a patient with suspected or confirmed diagnosis of COVID-19 should follow facility protocols, which will involve proper full PPE for respiratory isolation.
  • Other healthcare providers may also be required to wear PPE. Again, follow the facility infection control protocol.
The CDC advises that the COVID-19 vaccination will help protect you from getting COVID-19. In addition, CDC guidance emphasizes proper infection prevention protocols and the proper use of isolation procedures. According to the CDC, standard respiratory precautions have prevented the spread of infection among healthcare workers. CDC recommends droplet/respiratory protection when caring for COVID-19 potentially infected patients. This includes wearing Personal Protective Equipment or PPE (proper gowns, gloves, masks and goggles).
Healthcare facilities are taking measures to assess and improve preparedness for response to COVID-19. Gale employees are required to follow all guidelines and policies set forth by each facility.These measures include, but are not limited to:
  • Pre-screening of caregivers, patients and visitors prior to entry into patient care areas. (Visitor restrictions in patient care areas).
  • Proper use of isolation for patients with confirmed or suspected COVID-19 infection.
  • Masks for patients with respiratory symptoms.
  • Reinforcing infection prevention protocols and effective environmental cleaning.

Gale For Nurses

In some instances, this is allowed. Check with your market manager to see if a temporary badge can be provided. You can hold your timeslip after working until the pay card arrives.
No, time and a half is the maximum allowed.
Yes. For most facilities, holidays include New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve. This can vary by market, so check with your Market Manager to confirm for a particular facility.  Your market manager can email you the holiday shifts/facilities in your market.
Yes, you are allowed to work overtime at facilities that approve overtime.
Check with your market manager.  In most markets, the workweek begins with the first shift on Friday morning and runs until the end of the 3rd shift on Thursday night.
Yes, if requested. If going in early, call the office so they can re-enter your shift for the earlier start time.  If you are staying later, you can note “Extra hours requested by the facility” on the timeslip and have the facility initial.
Yes, unless the facility approves for you to work without a break. In this case, you must note “No Lunch” on your timeslip and have the facility initial it, along with their regular signature.
All payroll related questions must be submitted through the Payroll Inquiry feature in the Gale App. Include your name, phone number, the name of the facility, the date and shift you worked, and the problem as briefly as possible. Remember: Payroll has 24-hours from when your timeslip is received after the end of your shift to process payment.  If you do not follow the process shown in the Gale App Check-in video, your pay will likely be delayed.
Yes, you will receive a notification via the app and an email identifying the problem that needs correction. The most frequent causes for delay are failing to use the Start shift and End shift features on the app, to record the correct date or time of the shift (including am and pm), or to sign or get a facility signature.
To make sure the Start / End Shift feature works properly, check your cell service. If service is limited, ask the facility for the Wi-Fi password. Also verify that your location services are set to “Always Allow” for the Gale app, located in the app permissions section of your phone’s settings.
Follow all steps shown in the “App Check-in” video on the Gale app. Failure to follow these steps will void the 24-hour guaranteed turn-around for payment, and your payment will be delayed as we will have to manually verify the time with the facility.
No, if you need to change your schedule, including place of work, you will need to get approval from your market manager first.
Call-outs are for emergencies only. If you call out of a booked shift and are unable to provide acceptable documentation showing an emergency, you will be suspended as follows:
  • 1st occurrence - 3-day suspension 
  • 2nd occurrence - 5-day suspension
  • 3rd occurrence - 7-day suspension
  • 4th occurrence - Termination and ineligible for rehire
Some markets may impose longer suspensions. Suspensions also apply to other performance issues, including repeated instances of unprofessional behavior, showing up late, or incomplete documentation/charting.  A “No Call / No Show” is grounds for IMMEDIATE Termination. Failure to follow proper call-out procedure will be considered no call/no show.
In the event of an emergency, if you are unable to report, you must click on "Call Out" on your schedule in the Gale app. You must also call the office at (727) 321-5877.
You must call our office at (727) 321-5877 so we can let the facility know. If you do not, the facility may cancel your shift.
You are entitled to 2 hours of pay for your time and trouble. Complete your timeslip showing the regular start time, sign it and write “Cancelled - 2 hours T&T” across the bottom of the slip.  The facility does not have to sign it. Upload as you normally would.
Late calls are shifts requested less than 2 hours, prior to the start of a shift. When you accept a late call, you will be paid for the entire shift if you arrive at the facility within 1 hour of accepting the shift request. If you know you cannot be there at the start of a shift, and only want to be notified of last-minute opportunities, be sure to check the “Late Call Only” box on the Availability screen to see these shift requests.
A Block Booked shift is when a facility requests to schedule you specifically. Example of a blocked book shift notification: You have been requested to work 7a-7p on 1/29/21 @ Loving Care Rehab?  Show facilities you are dependable, a team player, and committed to providing great patient care, so they think of you first when scheduling staff.
You can get the rate from your market manager.  In some cases, a shift request or notification will include the rate, particularly if it has been increased to fill an urgent need.
Prior to accepting the shift, you can “View map”.  After booking a shift, you can see the facility location and any other details, such as preferred scrub color for that facility, on your Schedule tab in the app.
No, however, once you accept, you are always responsible for going.
First, check your messages on the Gale app. You will have shift requests when the facility needs match your availability. For example: Can you work 7a-7p on 1/29/21 @ Loving Care Rehab?  Once you open a shift, you have to choose to Accept or Decline.  Once declined, you can’t accept. (If you change your mind, contact your Market Manager or call our main line so it can be resent to you). You will also get blast notifications through the app. These notifications go to everyone in a market. For example: LPN needed today @ Loving Care Rehab 7a-3p. If you want to accept, you will need to make sure your availability is set for that time and then check your messages. 
Set your availability as far in advance and as open as possible to maximize the shift notifications you receive. You will only receive notifications for shifts that match your availability.

Gale for Nurses

Empowering Caregivers

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Gale for Facilities

Equipping Facility Managers

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