COVID-19 Healthcare:
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News updates, links and helpful resources for all things COVID-19 for our healthcare community.

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What is gale doing?


We have moved to working 100% remotely to continue to support our Employees, Clinicians, and Facilities to ensure that no patient goes without care.


We are committed to providing information to help protect the health of you, your family, our patients, and the communities where we serve.

Facility FAQ

Q: What is Gale doing to monitor the situation?
A: We are keeping a close eye on developments related to the coronavirus. Our Clinical Team and managers are actively monitoring the situation through the Centers for Disease Control and Prevention (CDC), state and local health departments and other trusted sources and releasing this information as it becomes available. We are also staying in contact with facility managers so we are aware of any issues that are important to them or our clinicians.
Q: Will there be delays in staffing services or customer support?
A: No, everyone involved in supporting Gale’s vast network of healthcare professionals has transitioned remotely in order to continue uninterrupted day-to-day operations. With Gale’s unique technology, we can operate anytime and anywhere in the world! We continue to work around the clock, ensuring facilities have positions filled and hiring additional clinicians, all while constantly improving Gale’s desktop web and mobile platforms.
Q: What is Gale doing to prevent COVID-19 at the facilities we serve?
A: We are carefully following advice from CDC and other health officials to help ensure our clinicians’ safety, and the safety of those we work with and care for. All Gale clinicians are directed to follow each facility’s pre-screening procedures and each facility’s infection control protocols. Gale employees also complete a daily pre-work self-assessment to screen for exposure and symptoms. If a clinician is deemed to be at high or medium risk for COVID-19, they are restricted from work until they are cleared to resume.
Q: Will we be notified if a Gale clinician displays symptoms for COVID-19?
A: Yes, our Clinical Team is monitoring information about any potential or confirmed cases of COVID-19 among our clinicians. If a clinician is deemed to have a high or medium risk, the facility management will be notified if they have worked at their facility within a recent time frame. If that clinician is scheduled to work, they will be cancelled while we make every effort to find a replacement.

Nurse FAQ

Q: What actions are being taken to safeguard the spread of COVID-19 in facilities where we work?

A: Healthcare facilities are taking measures to assess and improve preparedness for response to COVID-19. Gale employees are required to follow all guidelines and policies set forth by each facility.These measures include, but are not limited to:

  • Pre-screening of caregivers, patients and visitors prior to entry into patient care areas. (Visitor restrictions in patient care areas).
  • Proper use of isolation for patients with confirmed or suspected COVID-19 infection.
  • Masks for patients with respiratory symptoms.
  • Reinforcing infection prevention protocols and effective environmental cleaning.
Q: How can the infection of healthcare workers be prevented?

A: CDC guidance emphasizes proper infection prevention protocols and the proper use of isolation procedures. According to the CDC, standard respiratory precautions have prevented the spread of infection of healthcare workers. CDC recommends droplet/respiratory protection when caring for COVID-19 potentially infected patients. This includes wearing Personal Protective Equipment or PPE (proper gowns, gloves, masks and goggles).

Q: How is PPE (Personal Protective Equipment) being used?

A: Due to increased demand for select types of PPE, and concern about availability, healthcare facilities are instituting guidelines and protocols on appropriate use of masks and other PPE based on the CDC’s guidelines. Gale employees must follow the infection prevention protocols at each facility.

  • CDC recommends patients with suspected or confirmed diagnosis of COVID-19 should wear a face mask, if tolerated.
  • Healthcare providers providing direct care to a patient with suspected or confirmed diagnosis of COVID-19 should follow facility protocols, which will involve proper full PPE for respiratory isolation.
  • Other healthcare providers may also be required to wear PPE. Again, follow the facility infection control protocol.
Q: How can I personally prepare myself to avoid infection?

A: Infectious disease experts are emphasizing that coronavirus causes an illness that is highly contagious through respiratory transmission. While a vaccine for coronavirus is not expected to be immediately available, you can protect your own health as well as the health of your family members and community by remembering the following:

  • Stay home when you are sick.
  • Follow strict adherence to local rules related to sheltering in place. Go out into the public only when necessary. Avoid close contact with people who are sick.
  • Practice social-distancing. If in a small crowd of people, stay at least 6 ft away from another individual.
  • Avoid touching your face, eyes, nose, and mouth.
  • Cough into your elbow, or cover your cough or sneeze with a tissue, and throw the tissue in the trash immediately.
  • Wash your hands often—especially after touching public areas, such as doors, handles, shopping carts, elevator buttons, etc., or use an antibacterial gel consisting of at least 60% alcohol. Use either soap and water, or alcohol-based hand gel for at least 20 seconds.
  • Clean and disinfect frequently touched objects and surfaces using a disinfecting household cleaning spray or wipe.
Q: What is the protocol if a patient presents as a potential COVID-19 case?
A: Under CDC guidelines, the patient will be immediately tested and isolated. Potentially exposed employees will be identified. Gale clinicians who are deemed to have high or medium risk exposure by the CDC guidelines will be restricted from working for a 2-week period following the last potential exposure. The Gale Clinical team will continue monitoring those clinicians and will provide guidance and follow up, as needed. Local health departments may also provide follow-up instructions for each individual exposed.
Q: When can I return to work if I am diagnosed with COVID-19?

A: If you have had a confirmed case of COVID-19, notify your Market Manager immediately. You will be restricted from work until cleared to resume. You will need to provide a note from your physician to your Market Manager before you can return to work.

Under CDC guidelines, the following criteria will determine when a healthcare provider may return to work in a healthcare setting, however you should follow the instructions provided by your physician:

If you were tested for COVID-19 and tested positive: do not return to work until all of the following conditions are met:

  • Fever has been resolved without the use of fever-reducing medications; and
  • Improvement in respiratory symptoms (e.g., cough, shortness of breath); and
  • You receive Negative results of an FDA Emergency Use Authorized molecular assay for COVID-19 from at least two consecutive nasopharyngeal swab specimens collected ≥24 hours apart (total of two negative specimens).
Q: When can I return to work if I had a high or medium risk exposure?
A: If you have a medium to high risk exposure, such as caring for a patient who exhibited COVID-19 symptoms but was not yet diagnosed, and you were not wearing PPE, you will be advised to quarantine for 14 days. During this time, you should avoid exposure to others, while watching closely for any COVID-19 symptoms. The Gale Clinical Team will be monitoring your case and will help determine when you are approved to return to work. Your return will be based on the end of your 14 day- quarantine, and verification that you are symptom free. Please remember to continue completing the daily pre-work assessment once you return to work.